Effective Date: 20 May 2025
Last Updated: 20 May 2025

At Happy Little Owls, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, make a purchase, or interact with our services.

By using our website, you consent to the practices outlined in this policy.

1. Who We Are

Happy Little Owls is a UK-based provider of premium liposomal supplements. Our registered office is in the United Kingdom. For the purposes of data protection laws, we are the “data controller” of your personal data.

If you have any questions or concerns about your data, please contact us at:
📧 privacy@happylittleowls.co.uk

2. Information We Collect

We collect and process personal information in several ways:

Information You Provide Directly:

• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment details (processed securely via our payment providers)
• Any correspondence or messages sent to our support team

Information Collected Automatically:

• IP address
• Device and browser type
• Pages visited and browsing behaviour on our site
• Cookies (see Section 6)

Information from Third Parties:

We may receive limited data from our payment processors, delivery partners, or marketing tools (e.g. order confirmation or delivery status).

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your purchase or account
• Respond to enquiries or customer service requests
• Improve and optimise our website and services
• Send marketing emails (only if you opt-in)
• Comply with legal and regulatory obligations

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We rely on the following legal bases:

• Contractual Necessity: To process and fulfil orders
• Consent: For email marketing or non-essential cookies
• Legal Obligation: For record-keeping and compliance
• Legitimate Interests: To improve customer experience and website performance

5. How We Share Your Information

We may share your data with:

• Payment processors (e.g. Stripe, PayPal)
• Delivery providers (e.g. Royal Mail, courier services)
• Email and marketing tools (if opted in)
• IT service providers who maintain our website and systems
• Legal or regulatory authorities if required by law

All third-party partners are vetted for GDPR compliance and only process your data as necessary.

6. Cookies

Our website uses cookies to enhance your experience and help us understand how users interact with our site. Cookies are small data files stored on your device.

You can manage or disable cookies via your browser settings. For more information, view our Cookie Policy (link can be inserted if needed).

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to certain data processing
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at: privacy@happylittleowls.co.uk

8. Data Retention

We keep your data only for as long as necessary to fulfil our services and comply with legal obligations. Typically, we retain order data for 6 years for tax and accounting purposes.

9. Data Security

We implement strict technical and organisational measures to safeguard your information, including:

• Secure, encrypted payment gateways
• HTTPS encryption across our website
• Limited access to customer data
• Routine security audits and monitoring

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from anyone under that age.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Updates will be posted here with the revised date.

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Contact Us

If you have any questions or concerns about this policy or your personal data, please contact us at:

📧 privacy@happylittleowls.co.uk